General Information
Our warranty service covers electric hair tools purchased from A80 Paris on the official website (a80paris.com) or from authorized retailers and distribution channels only.
For each hair tool, the default warranty period is 2 years from the date of purchase.
To be eligible for our warranty service, you’ll need to provide a proof of purchase at the time of warranty redemption. Please remember to save your purchase receipt or order confirmation email. For in-store purchases, you are also required to register your hair tool within 14 days of your purchase date to activate your warranty.
Should we find your product defective, we will replace it with a similar product of the same model (discontinued models will be replaced by an existing model). However, the design/colour of your replacement may be different, and will be assigned at the company’s discretion.
All returned defective products, accessories and their parts shall become the property of A80 Paris and are non-returnable to the customer. A80 Paris will not issue any report in relation to the conditions and follow up details of the product.
Policy Limitations
We are fully committed to providing you service for the products you had purchased. However, please note that our warranty does not cover the following instances:
1. Damage caused by abuse or misuse, including but not limited to dropping the item, plugging it into an incompatible power outlet, using an incompatible voltage setting, exposing the item to water or otherwise neglecting to follow the instructions on the product packaging.
2. Damaged products that had been subject to deliberate tampering or attempted repair.
3. Hair tools we deem are not defective.
4. Hair tools that have not been registered for warranty service within 14 days of purchase (when bought in-store).
Warranty Redemption
To redeem your warranty, please follow the steps below:
1. Please click on claim button on the warranty section on your account and fill the form.
2. If your request has been approved, you will receive an email within 2 working days, with a link to settle an administrative fee of $47.
3. If we reject your application, you will receive an email detailing the reason/s of refusal.
4. Once your fee payment is processed, we will communicate with you via email to provide information and guidance about the next steps in the process.
5. Upon our final approval, we will do our best to send the replacement within 14 business days. There is no need to return the defective hair tool.
A80 Paris reserves the right of final decision in any dispute arising regarding warranty service, and may change the terms & conditions of this policy at any time without prior notice.
